At Kamboh Automation, customer satisfaction across all our industrial automation, marine, and generator components is our highest priority. We understand that sourcing technical machinery components requires absolute accuracy. If you need to return an item, our returns framework is outlined clearly below.

Our policy remains valid for a duration of 7 days from the date your package is successfully delivered to your shipping address. If 7 days have passed since delivery, we unfortunately cannot offer you a full refund, exchange, or store credit loop processing.

1. Return Eligibility Criteria

To qualify for an approved return under our 7-day policy loop, your item must meet the following baseline conditions:

  • The component must be completely unused, uninstalled, and in the exact condition that you received it.

  • It must be kept secure in its original factory packaging (original boxes, sealed anti-static bags, or manufacturer casing).

  • Any included documentation, user manuals, calibration logs, or auxiliary connector plugs must be enclosed within the return parcel.

Non-Returnable Items:

  • Specialized parts purchased as explicit custom factory build orders.

  • Sealed products that have been unsealed, wired up, or mounted onto active machinery testing panels.

2. Initiating a Return Step

If your item meets the eligibility conditions above, please follow this process to complete your return:

  1. Reach out directly to our support staff via our website’s Contact Us page or file a ticket to request a Return Merchandise Authorization (RMA) tracking ID.

  2. Please provide your Order ID Number alongside clear photographs showing the current condition of the item and its external packaging.

  3. Once reviewed and authorized by our engineering desk, we will provide you with the correct warehouse return address.

3. Return Logistics & Shipping Fees

  • Customer Responsibility: Customers are responsible for paying all individual shipping costs associated with returning an item. Original shipping fees paid during checkout are strictly non-refundable.

  • Shipping Security Disclaimer: Because industrial automation, marine components, and generator sub-assemblies can be fragile and high-value, we strongly recommend using a trackable shipping courier service (such as DHL, FedEx, or UPS) and purchasing shipping insurance. We cannot guarantee or verify receipt of items lost or damaged during return transit.

4. Inspection & Refund Validation Timeframes

Once your return shipment arrives at our intake warehouse:

  • Our technical team will thoroughly inspect the component to ensure it matches the serial code indexes on file and exhibits no wiring damage.

  • We will send you an email notification confirming that we have received your returned item and will explicitly state whether the claim has been approved or rejected based on the product’s condition.

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment card or primary banking selection method within a few business days.

5. Exchanges for Defected or Damaged Deliveries

We only replace components if they arrive defective or sustained physical damage during outbound transit from our facility. If you receive a damaged module and need to exchange it for an identical part replacement loop, please reach out directly through our FAQs or service support desk within 48 hours of package delivery, providing your delivery tracking logs and photo evidence.

6. Still Have Questions?

If you have any further questions regarding technical verification parameters, restocking evaluations, or shipping return statuses, feel free to coordinate with our support team instantly through the channels listed under our Contact Us page.