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Awaiting Order Arrival

1. I received my order after getting a refund. What can I do?

If your order arrives after a refund has already been fully processed, please contact our support team immediately via email or our Contact Us page. We can either provide instructions on how to securely return the item to our warehouse or assist you in re-processing the payment if you choose to keep the automation components.

2. I haven't received my order. What should I do?

First, please use the Track Your Order link in the side menu to view the latest real-time logistics status from the shipping carrier. If your package has stalled beyond the estimated delivery window or shows an exception, contact us with your Order ID. We will open an immediate investigation with the courier service to locate your industrial hardware.

3. What if the package is held by customs?

Because we ship specialized automation, marine, and generator parts globally, packages may occasionally undergo routine inspections by international customs offices.

  • Standard Clearance: In most cases, the package will clear within a few business days automatically.

  • Documentation Requests: If customs requires local import clearance steps or additional verification from the buyer, please contact us immediately so we can provide any required commercial invoices or technical specifications to expedite release.

4. If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If a delivery or transit issue is under review and the carrier's resolution timeline does not align with your operational needs, please reach out to our dedicated support managers. We understand that industrial downtime is costly; depending on the situation and item availability, we can discuss alternative solutions such as dispatching a replacement unit via expedited freight or adjusting your store credit configuration.

5. When will I receive my order?

Delivery timelines depend on your global location, the specific shipping method selected at checkout, and whether the components are currently stocked in our main warehouse. Standard international air freight typically takes 5 to 10 business days, while specialized or heavy freight options may take longer. You will receive a tracking link via email as soon as your package leaves our fulfillment facility.